Applicable Rooms

This guide applies to the following rooms:
ACAD 101,201,301,402

Crestron Panel Audio


 
Audio on the Crestron panel is controlled using the volume adjustment arrows and the feedback bar indicates the current volume level. The source for the audio is selected using one of the input buttons. The audio will only be routed if the desired input is illuminated and the system is powered on. The currently selected source will also be displayed by the projector.
 

Troubleshooting Audio

If you are experiencing audio issues in a Standard Crestron Room, please use the following steps to resolve your issue. Once the audio is working, you may stop troubleshooting and do not need to complete every step.

  1. Make sure the Crestron system is on. The system will turn on after selecting a source
  2. Select the desired input for the audio source. The selected input will be indicated on the touch panel.
    1. If using network, make sure you are connected to the projector using the Epson Network Projection Utility
  3. Use the volume adjustment arrows to increase the volume level above 70% on the feedback bar. The volume should be clearly audible at this level.
  4. Next check the volume levels on the source. If you are using a personal device, make sure the system audio is not muted and turned all the way up. If you are using a media player, such as YouTube, make sure the volume level on the player is turned up all the way as well.
  5. If there is still no audio coming from the speakers, there a few more steps to take to resolve the issue:
    1. Check to see if the correct audio output is selected. If you are using a Windows computer, click on your sound icon and select the source that corresponds to the cable you are using (3.5mm or HDMI). If you are using an Apple computer, you will follow the same process by opening system preferences and going to your audio settings.
    2. Check the audio cable connections at the source device. For a laptop, make sure the HDMI or Auxiliary audio cable is securely attached to the device. If there is audio present but the sound is muffled or quiet, make sure the volume is turned all the way up on the audio player, the source device, and the Crestron panel, in that order.
  6. If you are still experiencing audio issues, please contact an Academic Support Technician at 255-HELP (x4357).


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