Incognito/ Private window 

Opening an incognito mode is a powerful tool for troubleshooting because it provides a clean slate, isolates potential issues related to extensions or cookies, and ensures privacy during testing.

Edge

To open a new private window in Edge you can do the following or use this hotkey ctrl + shift + N.

Chrome

To open a new private window in Chrome you can do the following or use this hotkey ctrl + shift + N.

Firefox

To open a new private window in Chrome you can do the following or use this hotkey ctrl + shift + P. (different hotkey from Edge & Chrome)

Safari

The incognito window hotkey for safari is command + shift + N


No valid Data Center license found

Please go to Atlassian Marketplace to purchase or evaluate Refined Toolkit for Confluence Data Center.
Please read this document to get more information about the newly released Data Center version.

Clear Cache and Cookies


Clearing cache and cookies solves a variety of sign in, syncing, and data issues. 

Cache: It stores website data to speed up future visits. Clearing it ensures fresh content and resolves display issues.

Cookies: Small files that remember preferences and login sessions. Corrupted cookies can cause authentication problems or unexpected behavior.

Hotkey

The universal hot key to clear cache and cookies on any browser is ctrl + shift + delete.

Edge

To clear Cache and cookies on edge you can follow this guide. Be sure to select "All Time" in the time window.

Three dots

Chrome

Clearing cache and cookies on chrome is straight forward if you follow this guide. Be sure to select "All Time" in the time window.

Firefox

Clearing cache and cookies on Firefox is a walk in the park if you follow this guide. Be sure to select "All Time" in the time window.

Safari

Clearing cache and cookies on Safari is a piece of cake if you follow this guide. The hotkey for Apple is Command + shift + Delete.

No valid Data Center license found

Please go to Atlassian Marketplace to purchase or evaluate Refined Toolkit for Confluence Data Center.
Please read this document to get more information about the newly released Data Center version.

Try Another Browser

Trying another browser can be a sign you need to clear the cache and cookies or that the current browser does not support the software trying to be used.

Note Chrome

Some computers may not have Chrome installed. This is because Chrome is harder to keep updated then other software, so we have taken it off the software catalog. 

You can open one of the following browsers that has not been tested for the issue you may be facing. 


No valid Data Center license found

Please go to Atlassian Marketplace to purchase or evaluate Refined Toolkit for Confluence Data Center.
Please read this document to get more information about the newly released Data Center version.