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What is Clutter?

Clutter is an email sorting feature created for Office 365, similar to Junk Mail. Clutter moves your low priority messages out of your Inbox so you can easily scan for important messages. Clutter analyzes your email habits, and based on your past behavior, it determines the messages that you’re most likely to ignore. After determination, it moves the messages into its own folder so that you may review them at a later date.

How Does Clutter Work?

As mentioned above, Clutter determines your habits and preferences, as well as assigning priority to messages based on your behavior. It then moves those messages to the Clutter folder so that you may keep high priority messages front and center in your Inbox. Since Clutter does sort messages based on your behavior, it can be trained to keep important messages in the Inbox. In order to 'train' Clutter you can drag important messages to the Inbox. The tool will get smarter over time, learning from your behavior and the dragging of important messages back to the Inbox.

Can I Disable Clutter?

Clutter can be disabled, but not removed from your settings altogether. To disable Clutter, please log into the following link which takes you directly to the Clutter settings: 

  1. Upon login the screen should look like this: 

  2. Select the box next to 'Separate items identifies as clutter' to uncheck and change the settings in your account.

  3. Select Save. From that point on, Clutter will no longer be active.


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