The following steps will outline how you can reset your forgotten password. If you have problems following these steps, feel free to contact the OIT Help Desk at 719-255-4357.

Step 1: Browse to the Account Recovery Page

Navigate to https://myaccount.uccs.edu then click on Recover Account

Step 2: Fill out the Form

  1. Type in your full Email Address in the area marked UserID:
  2. Type in the characters in the photo.
  3. Press Next

Step 3: Choose a Contact Method

Choose a recovery contact method (email, text, or phone call) and provide the requested information.

Option 1: Select Email my alternate email

  1. Once this option is selected, press the button labeled Email.

  2. Type in the code that you recieved in your alternate email account. Press Next.

    The email will come from Microsoft on behalf of University of Colorado Colorado Springs <[email protected]

  3. Move on to Step 4

Option 2: Select Text my mobile phone

  1. Once this option is selected, press the button labeled Text.

  2. Type in the code that you recieved in your alternate email account. Press Next.

  3. Move on to Step 4

Option 3: Select Call my mobile phone

  1. Once this option is selected, type in your recovery phone number. Press the button labeled Call.


  2. You will receive a phone call from Microsoft. Press the #key on your phone to authorize the password change.

  3. Return to the website.
  4. Move on to Step 4

Step 4: Create a New Password

Create a new password which meets the following requirements. Press Next


Password requirements and recommendations:

  • At least 12 characters in length
  • Use a passphrase that is easy to remember, for example: thankyouforattendingUCCS!
  • You are not required to use special characters or mix upper and low case letters
  • Cannot contain your first name, last name, UCCS username, or recently used password
  • If you use special characters, please avoid * @ # % & = : ; ' ? / \ and space



Step 5: Password has been Reset