Problem:  Some devices may encounter a problem connecting to the any UCCS's wireless networks (UCCS-Wireless, UCCS-Guest or eduroam) with Private Addresses turned on.

Solution: Many devices have updated their OS to include an option to randomize the MAC address of the device.  You must turn off the option in settings to connect to the network.

iPhone, iPad, or iPod touch

  1. Open the Settings app, then tap Wi-Fi.
  2. Tap the More Info button  next to a network.
  3. Tap to turn Private Wi-Fi Address off or on. If your device joined the network without using a private address, a privacy warning explains why.
  4. Disconnect and Reconnect to the wireless network.

On iPhone, turn Private Wi-Fi Address on or off in the Settings app

Apple Watch:

  1. Open the Settings app, then tap Wi-Fi.
  2. Tap the name of the network you joined. If you haven't joined the network yet, swipe left on its name and tap the More button .
    On Apple Watch, open the Wi-Fi settings
  3. Tap to turn Private Address off or on. 
    On Apple Watch, turn Private Address on or off


  1. Go to the Settings app on your Android device.
  2. Tap on Network & Internet or Connections > Wi-Fi.
  3. Tap the gear icon next to the Wi-Fi name of the Linksys router or node your device is connected to.
  4. Tap on MAC address type.
  5. Select Use phone MAC.
  6. Turn OFF your device's Wi-Fi and then ON again.

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