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  • Virtual attendees cannot see anyone in the Teams Room:
    • Ensure that the camera is not disabled on the Teams Room device's control panel.
    • If the camera icon on the meeting control bar has a line through it, the camera has been disabled. Tap this icon to re-enable the device's camera feed.
    • Try leaving the meeting and re-joining.
    • If this does not resolve the issue, please reach out to the UCCS Service Desk at (719) 255-4357
  • The room has a conferencing device and is powered on, but there is no video output on the room display:
    • Tap "More" on the control panel.
    • Select "Restart".
    • After restarting the device, if the issue persists, please call the UCCS Service Desk at (719) 255-4357

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