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UI Tabs


UI Tab
titleTry in an Incognito/Private Window

Incognito/ Private windowwindow 

Opening an incognito mode is a powerful tool for troubleshooting because it provides a clean slate, isolates potential issues related to extensions or cookies, and ensures privacy during testing.

UI Tabs


UI Tab
titleEdge

Edge

To open a new private window in Edge you can do the following or use this hotkey ctrl + shift + N.

Image Modified


UI Tab
titleChrome

Chrome

To open a new private window in Chrome you can do the following or use this hotkey ctrl + shift + N.


UI Tab
titleFirefox

Firefox

To open a new private window in Chrome you can do the following or use this hotkey ctrl + shift + P. (different hotkey from Edge & Chrome)


UI Tab
titleSafari

Safari

The incognito window hotkey for safari is command + shift + N





UI Tab
titleClear Cache and Cookies

Clear Cache and Cookies


Clearing cache and cookies solves a variety of sign in, syncing, and data issues. 

Cache: It stores website data to speed up future visits. Clearing it ensures fresh content and resolves display issues.

Cookies: Small files that remember preferences and login sessions. Corrupted cookies can cause authentication problems or unexpected behavior.

Info
titleHotkey

The universal hot key to clear cache and cookies on any browser is ctrl + shift + delete.


UI Tabs


UI Tab
titleEdge

Edge

To clear Cache and cookies on edge you can follow this guide. Be sure to select "All Time" in the time window.

Three dots


UI Tab
titleChrome

Chrome

Clearing cache and cookies on chrome is straight forward if you follow this guide. Be sure to select "All Time" in the time window.


UI Tab
titleFirefox

Firefox

Clearing cache and cookies on Firefox is a walk in the park if you follow this guide. Be sure to select "All Time" in the time window.


UI Tab
titleSafari

Safari

Clearing cache and cookies on Safari is a piece of cake if you follow this guide. The hotkey for Apple is Command + shift + Delete.




UI Tab
titleTry Another Browser

Try Another Browser

Trying another browser can be a sign you need to clear the cache and cookies or that the current browser does not support the software trying to be used.

Info
titleNote Chrome

Some computers may not have Chrome installed. This is because Chrome is harder to keep updated then other software, so we have taken it off the software catalog. 

You can open one of the following browsers that has not been tested for the issue you may be facing. 




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