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If you get the following prompt when trying to open your Zoom client, depending on whether or not you have administrator privileges on your device, you can try updating Zoom by uninstalling the program, and reinstalling the newest version.

  1. To uninstall Zoom, open your computer's settings, then go to Apps.
  2. Scroll down to the bottom of the list to find Zoom, then select the app and click "Uninstall"
  3. If you are prompted Are you sure you want to uninstall Zoom?, click Yes.
  4. Once you have uninstalled Zoom, go to the Zoom Download Center and download the program.
  5. After the download is complete, at the bottom left of your browser screen or on the top right of your browser, click on the Zoom installer ZoomInstaller.exe to install Zoom
  6. The Zoom app should automatically open. You can follow this guide (skip to step 4) to re-set up Zoom to work on your computer.





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