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These new changes to the Account Recovery process will start on 11/15/17


When you log into the Outlook Web App (Office 365 Email) for the first time, you will be asked to provide account recovery options. You must provide at least one of the two requested options (alternative email or phone number).

Step 1: Browse to OWA

Browse to https://outlook.com/uccs.edu and type in your UCCS email address and password. Click Sign In.


Step 2: Additional info required

You will see the following image. Click Next to add additional recovery information

Step 3: Choose your Preferred Recovery Option

You will be directed to the following page to set up recovery options. Only one recovery option is required, however, you can configure both. 

See Recovery Option 1: Phone to setup Phone Recovery or Recovery Option 2: Email to setup Email Recovery

 

Recovery Option 1: Phone 

Step 1: Enter Phone Number and Select Contact Method

After clicking on Set it up now next to Authentication Phone is not configured, you will see the following page. Choose your applicable country code and enter your phone number. This is the phone number that you will receive a code that you will need to enter in the next step.

Do not use your campus phone number if you share an office with others.

If the phone is text message message capable, click on text me. If you prefer to receive a phone call, click on call me.

Step 2: Verify Code

Enter the code that you received in a text message or via an automated call. Press Verify


Recovery Option 2: Email

Step 1: Enter Alternative Email Address

After clicking on Set it up now next to Authentication Email is not configured, you will see the following page. Enter an alternative email address and press email me. Be sure that it is not a UCCS email address. This is the email address that you will receive a code that you will need to enter in the next step.

Do not use your UCCS email address

Step 2: Verify Code

Enter the code that you received in an email. Press Verify.


Step 4: Recovery Options Sucessfully Set

Once one or more recovery options are set, you will see a green checkmark next to whichever option you set. Press finish to be directed back to your email.

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